Warranty terms and conditions
Our watches all come with a 24-month warranty.
Our warranty service applies to material and manufacturing defects.
Depending on the problem, we will choose to either repair the watch free of charge or replace it free of charge with an equivalent watch.
The warranty period is determined by the date of purchase.
Please send proof of purchase and the warranty card together with the returned goods.
We assume the shipping costs (return slip).
The warranty is valid only for consumers as defined in § 13 BGB, not for companies as defined in § 14 BGB. According to § 13 BGB, a consumer is a natural person who enters into a legal transaction for purposes that, for the most part, cannot be attributed to his or her commercial or freelance occupation.
The geographical scope of the warranty includes the Federal Republic of Germany and the member states of the European Union.
Please contact us in case of a warranty claim or in order to clarify these terms and conditions:
We promise to reply within 24 hours and find a solution!
The warranty does not cover damages caused by
- Negligence and improper handling (throwing or dropping the product)
- Violent impact (hitting, kicking, dropping…)
- Environmental factors (e.g. water, humidity, dust, dirt, fire, heat, cold)
- Disregard of the operating and/or care instructions (failing to avoid contact with water)
- Unauthorized repairs/opening and modification
- Normal wear and/or aging of the materials
Visible signs of wear on a watch’s strap or case are considered normal
The effects of sweat on the strap differ from person to person due to different acidity levels and wearing behaviour.
In case of a warranty claim, we need you to send us the watch, a copy of the order confirmation and the warranty card, in order to check the warranty conditions.
To avoid damages to the watch during transportation, please use the original packaging and the corresponding outer packaging if possible.
In case of a valid warranty claim, we provide our warranty service within 30 days of receiving the watch.
We assume shipping costs within the EU.
We would like to point out that this warranty does not constrain your legal rights resulting from your purchase contract with us. In the event that the goods are defective, you are entitled to warranty rights regardless of the present warranty.
This warranty is subject to the laws of the Federal Republic of Germany.
Money back guarantee
If the watch doesn’t meet your expectations or you don’t want to keep it for any other reason, just contact us.
We will find a solution!
Otherwise, return the watch within 14 days of purchase and we will transfer the purchase price to your bank account promptly after receiving the watch.
Returns are only possible if the watch is in unworn condition and in the original packaging.
We do not accept returns without a prior agreement with costumer service.