Warranty terms and conditions
Our watches come with a 24-month warranty.
This warranty covers material and manufacturing defects.
Depending on the nature of the defect, we will, at our discretion, either repair the watch free of charge or replace it with an equivalent watch at no cost.
The warranty period begins on the date of purchase.
Please include your proof of purchase and the warranty card when returning the watch.
We cover the return shipping costs (return shipping label).
This warranty applies only to consumers as defined in Section 13 of the German Civil Code (BGB) and not to businesses as defined in Section 14 of the German Civil Code (BGB). Under Section 13 BGB, a consumer is a natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.
This warranty is valid within the Federal Republic of Germany and the member states of the European Union.
If you have a warranty claim or any questions regarding these warranty terms, please contact us at:
We aim to respond within 24 hours and will work with you to find a solution!
The warranty does not cover damage caused by:
- Negligence or improper handling (e.g. throwing or dropping the product)
- Impact damage (e.g. hitting, kicking or dropping the product)
- Environmental influences (e.g. water, moisture, dust, dirt, fire, heat or cold)
- Failure to follow the operating and/or care instructions (e.g. exposing the watch to water when this should be avoided)
- Unauthorized repairs, opening or modifications
- Normal wear and tear and/or natural aging of the materials
Visible signs of wear on the watch strap or case are considered normal.
The effects of perspiration on the leather strap vary from person to person due to differences in skin acidity and wearing habits.
To process a warranty claim, please send us the watch together with a copy of your order confirmation and the warranty card so that we can verify the warranty conditions.
To help prevent damage during shipping, please use the original packaging and, where possible, the original outer packaging.
For valid warranty claims, we will provide the warranty service within 30 days of receiving the watch.
We cover shipping costs within the European Union.
This warranty does not affect your statutory rights arising from your purchase contract with us. If the goods are defective, you remain entitled to your legal warranty rights regardless of this manufacturer’s warranty.
This warranty is governed by the laws of the Federal Republic of Germany.
Money back guarantee
If the watch doesn’t meet your expectations, or if you decide not to keep it for any other reason, simply contact us.
We'll find a solution!
Alternatively, return the watch within 14 days of purchase, and we will promptly refund the purchase price after receiving the watch.
Returns are accepted only if the watch is unworn and returned in its original packaging.
We cannot accept returns without prior authorization from Customer Service.